sky99 Terms & Conditions

In these Terms & Conditions, the following terms shall have the meanings set out below unless the context requires otherwise:

To be eligible to open and maintain an Account on sky99, you must satisfy all of the following conditions at the time of registration and at all times thereafter:

• You are a natural person aged 21 years or older.
• You are accessing sky99 from a jurisdiction where online gaming is not explicitly prohibited by the laws applicable to you personally. You accept sole responsibility for determining the legality of online gaming in your jurisdiction.
• You are not acting on behalf of any other person, corporate entity, or undisclosed third party.
• You are not a current employee, contractor, director, or officer of sky99, or an immediate family member of such a person.
• You have not previously had an Account on sky99 that was closed, suspended, or terminated by sky99 for breach of these Terms & Conditions.
• You are capable of entering into a legally binding agreement under the laws applicable to you.

sky99 reserves the right to request documentary evidence of eligibility at any time. Failure to provide satisfactory documentation within a reasonable timeframe may result in Account suspension or closure.

Each eligible individual may hold only one (1) Account on sky99. Opening or attempting to open multiple accounts — whether under the same identity, different identities, or using shared devices or payment methods — constitutes a material breach of these Terms & Conditions. sky99 may merge, suspend, or permanently close duplicate accounts and confiscate any balances associated with them.

When registering, you agree to provide accurate, complete, and current information in all required fields, including your full legal name, date of birth, residential address in Indonesia, active email address, and preferred payment method. You must promptly update your Account information if any details change.

By completing registration, you confirm that:

• All information provided is true and accurate to the best of your knowledge.
• You have read, understood, and agreed to these Terms & Conditions in their entirety.
• You have read and agreed to sky99's Privacy Policy.
• You have read and understood sky99's Responsible Gaming guidelines.
• You consent to receiving promotional communications from sky99, subject to your notification preferences.

sky99 reserves the right to decline any registration application at its sole discretion without being required to provide a reason.

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You must not share your credentials with any third party under any circumstances. sky99 will never ask you to disclose your password via email, live chat, or any other channel.

You agree to notify sky99 immediately at [email protected] if you become aware of or suspect any unauthorized access to your Account. sky99 will not be liable for any loss or damage arising from unauthorized access to your Account where you have failed to take reasonable steps to protect your credentials or have delayed in reporting a breach.

sky99 protects all Account data and financial transactions using 256-bit SSL/TLS encryption. Passwords are cryptographically hashed and are never stored or transmitted in plain text. Notwithstanding these technical safeguards, you acknowledge that no internet transmission is entirely secure, and you use sky99 at your own risk in respect of factors outside sky99's reasonable control.

All transactions on sky99 are conducted in Indonesian Rupiah (IDR / Rp). sky99 supports deposits and withdrawals via the following methods: BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI (Bank Syariah Indonesia), Bank Permata, OVO, DANA, GoPay, ShopeePay, and LinkAja. Supported methods may be updated from time to time at sky99's discretion.

Deposits: Deposits are credited to your Wallet upon confirmation from the relevant payment provider. sky99 does not charge deposit fees; however, your bank or e-wallet provider may impose their own charges, for which sky99 accepts no liability. Minimum deposit amounts are displayed at the time of transaction. Deposits must originate from a payment method registered in your own name — third-party deposits are not accepted.

Withdrawals: Withdrawal requests are processed subject to the following conditions:

• Your Account must have passed all applicable KYC verification requirements prior to the processing of any withdrawal.
• Withdrawal requests are ordinarily processed within 5 to 60 minutes of approval during standard operating hours. Processing times may be extended during periods of high demand or for requests that require additional verification.
• Withdrawals must be directed to a bank account or e-wallet registered in your own name, matching the identity details on your sky99 Account.
• sky99 reserves the right to apply additional verification checks to withdrawal requests above specified thresholds.
• Bonus Funds may not be withdrawn until all applicable wagering requirements have been satisfied. Only Real Money Funds and cleared bonus winnings are eligible for withdrawal.
• Minimum and maximum withdrawal limits apply and are displayed within your Account dashboard at the time of request.

sky99 reserves the right to suspend, delay, or decline a withdrawal request where there is reasonable suspicion of fraudulent activity, money laundering, or breach of these Terms & Conditions. In such circumstances, sky99 may request additional documentation before processing the request.

sky99 offers a range of promotional bonuses including welcome bonuses, deposit match bonuses, cashback offers, free spins, and tournament prizes. All promotions are subject to their own specific terms, which are published on the relevant promotion page and are incorporated into these Terms & Conditions by reference.

General bonus conditions that apply unless a specific promotion's terms state otherwise:

• Each promotion is available only to eligible Players as defined in the individual promotion's terms. Promotions are typically restricted to one per Player, per household, per IP address, per device, and per payment method.
• Bonus Funds are credited to the Bonus portion of your Wallet and are separate from Real Money Funds. Wagering requirements must be met before Bonus Funds or associated winnings can be withdrawn.
• Wagering requirements are stated as a multiplier (e.g., 30x), meaning you must wager the specified multiple of the bonus amount before withdrawal eligibility is unlocked.
• Not all games contribute equally to wagering requirements. Contribution percentages are listed in the applicable promotion terms. As a general guide, slots contribute 100%, live casino games may contribute at a lower rate, and certain game categories may contribute 0%.
• sky99 reserves the right to modify, suspend, or withdraw any promotion at any time with reasonable notice. Promotional abuse — including but not limited to collusion, use of automated software, or exploitation of errors — will result in the forfeiture of bonus funds and may result in Account closure.
• Bonus Funds and winnings derived from Bonus Funds may be subject to maximum withdrawal caps as stated in individual promotion terms.

All games available on sky99 are operated subject to the rules of the respective game providers and the applicable platform rules published on the sky99 website. By participating in any game, you confirm that you understand and accept the rules of that game.

sky99 offers the following primary product categories, each governed by its own game-specific rules:

• Sportsbook: Pre-match and live in-play betting on football (including BRI Liga 1, EPL, La Liga, Serie A, Bundesliga, Champions League, Piala AFF, and Timnas Indonesia fixtures), badminton, MotoGP, basketball, volleyball, and e-sports (Mobile Legends MPL, PUBG Mobile, Free Fire). Odds are displayed in decimal format. Bets are final once confirmed.
• Live Casino: Live-dealer games including baccarat, blackjack, roulette, dragon tiger, sic bo, and others, streamed in real-time from licensed studio environments. Game outcomes are determined by real physical actions and are final.
• Slots: Electronic slot games from licensed game studios including Pragmatic Play, NetEnt, Microgaming, Pocket Games Soft, and Spribe. Game outcomes are determined by certified random number generation (RNG) systems.
• Poker Tournaments: Structured tournament events with published schedules, buy-in amounts, and guaranteed IDR prize pools. Tournament rules are published on the Poker Tournament page.
• Andar Bahar: A live-dealer card game available on the Andar Bahar page, subject to the specific rules of that game variant.

In the event of a technical malfunction, game error, or disputed result, sky99 reserves the right to void affected bets and return staked amounts to Players' Wallets. sky99's decision in any game dispute is final, subject to the formal complaints procedure outlined in Clause 16.

The following conduct is strictly prohibited on the sky99 platform. Engaging in any of the following may result in immediate Account suspension, permanent Account closure, forfeiture of balances, and where applicable, reporting to relevant authorities:

• Providing false, misleading, or fraudulent information at registration or during KYC verification.
• Opening multiple Accounts (see Clause 3).
• Using automated software, bots, scripts, or any other technology to gain an unfair advantage in gameplay or bonus acquisition.
• Exploiting software errors, game bugs, or platform vulnerabilities for financial gain. Any winnings derived from exploiting errors are not valid and will be voided.
• Engaging in match-fixing, collusion, or any form of coordinated wagering intended to manipulate outcomes.
• Using sky99 for money laundering, terrorist financing, or any other illegal financial activity.
• Charging back, reversing, or disputing legitimate transactions made to sky99 via your payment provider.
• Allowing or facilitating access to your Account by any third party.
• Harassing, threatening, or abusing sky99 staff or other players via any communication channel.

sky99 is committed to operating a secure, fraud-free platform and complying with internationally recognized standards for anti-money laundering (AML) and player identity verification. As part of this commitment, sky99 may require Players to complete a Know Your Customer (KYC) verification process at any point, including but not limited to prior to the first withdrawal, upon reaching certain cumulative transaction thresholds, or whenever sky99's risk systems flag an Account for review.

KYC documentation typically required includes:

• Proof of Identity: A government-issued photo ID — Indonesian National Identity Card (KTP), passport, or driver's license — clearly showing your full legal name and date of birth.
• Proof of Age: Confirmation that you are 21 years of age or older, as evidenced by your Proof of Identity document.
• Proof of Payment Method: Evidence that the bank account or e-wallet used for deposits is registered in your own name (e.g., a bank statement header showing your name and account number, or an e-wallet profile screenshot).
• Source of Funds: In certain circumstances, sky99 may request documentation evidencing the legitimate source of funds deposited into your Account.

All KYC documents are handled in accordance with sky99's Privacy Policy. Documents are encrypted in transit and at rest and are not shared with third parties except where required by law or regulatory obligation. Withdrawal requests will remain on hold until KYC verification is successfully completed.

sky99 is firmly committed to responsible gaming. We believe that gaming should always be a form of entertainment — not a source of financial hardship or personal distress. sky99 provides a range of player-protection tools accessible from within every registered Account, including deposit limits, loss limits, session time alerts, and voluntary self-exclusion.

Players who feel that their gaming behavior may be causing harm to themselves or others are strongly encouraged to visit our dedicated Responsible Gaming page and to contact our support team at [email protected] for confidential assistance. sky99 staff are trained to recognize signs of problem gambling and to direct affected players to appropriate professional support resources.

All content on the sky99 platform — including but not limited to the sky99 brand name, logo, website design, software, game interfaces, graphics, text, and promotional materials — is the proprietary property of sky99 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the sky99 platform for personal, non-commercial entertainment purposes only. This license does not permit you to:

• Copy, reproduce, distribute, publicly display, or create derivative works from any sky99 content without prior written authorization.
• Reverse engineer, decompile, or disassemble any sky99 software or platform component.
• Use any sky99 trademark, logo, or brand asset in any manner without express written consent.
• Scrape, crawl, or systematically extract data from the sky99 platform.

Any unauthorized use of sky99's intellectual property constitutes a material breach of these Terms & Conditions and may give rise to civil and criminal liability.

To the fullest extent permitted by applicable law, sky99 excludes all liability for any loss or damage of any kind arising from your use of the platform, including but not limited to:

• Loss of winnings or Wallet balance due to technical failure, Force Majeure events, or circumstances outside sky99's reasonable control.
• Loss arising from reliance on any information published on the sky99 platform, including odds, statistics, or game results.
• Indirect, consequential, incidental, or special damages of any kind.
• Loss or damage resulting from unauthorized access to your Account where you have failed to maintain adequate credential security.
• Interruptions or delays in service due to scheduled maintenance, network disruptions, or third-party provider outages.

Where liability cannot be excluded entirely by law, sky99's total aggregate liability to you in respect of any claim shall not exceed the total amount deposited by you into your Account in the 30 calendar days immediately preceding the event giving rise to the claim.

Nothing in these Terms & Conditions limits sky99's liability for fraud, willful misconduct, or any other liability that cannot be excluded or limited under applicable law.

Closure by the Player: You may request the closure of your Account at any time by contacting sky99 support at [email protected]. Prior to closure, any pending withdrawal requests will be processed in the ordinary course. Bonus Funds that have not met wagering requirements will be forfeited upon voluntary Account closure.

Closure by sky99: sky99 reserves the right to suspend or permanently close any Account — with or without prior notice, at its sole discretion — in circumstances including but not limited to:

• Breach of any provision of these Terms & Conditions.
• Provision of false or fraudulent information during registration or KYC.
• Suspicion of fraud, money laundering, or other illegal activity.
• Engagement in any conduct listed under Clause 8 (Prohibited Conduct).
• A court order, regulatory directive, or law enforcement request requiring Account closure.
• sky99's decision to cease operations in whole or in part.

Where an Account is closed by sky99 for reasons other than Player breach, any verified Real Money Funds balance will be returned to the Player's registered payment method within a reasonable timeframe. Where closure is due to Player breach, sky99 reserves the right to withhold balances pending investigation.

sky99 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, sky99 will provide reasonable notice to registered Players via email or via a prominent notice on the platform. The revised Terms & Conditions will display an updated effective date at the top of this page.

Your continued use of the sky99 platform after the effective date of any amendment constitutes your acceptance of the revised Terms & Conditions. If you do not accept the revised terms, you must cease using the platform and may request Account closure as described in Clause 13.

sky99 recommends that Players review these Terms & Conditions periodically to remain informed of any changes.

These Terms & Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws of the jurisdiction in which sky99 is licensed and regulated internationally.

In the event of a dispute between you and sky99 relating to these Terms & Conditions or your use of the platform, you agree to first attempt to resolve the dispute informally by contacting sky99 support. sky99 will endeavor to resolve all complaints within 10 business days of receipt of a formal written complaint submitted to [email protected].

If informal resolution is not achieved within 30 calendar days of your initial complaint, either party may refer the dispute to binding arbitration under internationally recognized arbitration rules. You acknowledge that by accepting these Terms & Conditions, you waive any right to bring a class action or representative proceeding against sky99.

Nothing in this clause limits sky99's right to seek injunctive or other equitable relief in any court of competent jurisdiction to prevent unauthorized use of its intellectual property or platform, or to address fraud or other prohibited conduct.

For all inquiries relating to these Terms & Conditions, your Account, deposits, withdrawals, bonuses, or any other platform matter, please contact the sky99 support team through any of the following channels:

• Email: [email protected] — responses ordinarily within 24 hours.
• Live Chat: Available directly on the sky99 platform, 24 hours a day, 7 days a week, including Indonesian public holidays. Native Indonesian-speaking agents are available.
• WhatsApp: Available via the contact details published in your Account dashboard. Support hours: 24/7 (WIB, UTC+7).

Formal complaints must be submitted in writing to [email protected] with the subject line "Formal Complaint — [Your Username]". Please include a detailed description of the issue, the relevant dates and amounts, and any supporting documentation. sky99 will acknowledge formal complaints within 2 business days and endeavor to provide a full written response within 10 business days.